Refund Policy
30-Day Satisfaction Guarantee
At WONPA, we are dedicated to ensuring you love your purchases as much as we do! If you are not completely satisfied with your item, you may return it for store credit within 30 days of receiving it. Please note that the items must be brand new, unworn, and free from any visible wear, smells, or animal hair. Refunds are not provided; only store credit is available.
Sale Items
All sales on discounted items are final.
Shipping Costs
Please be aware that shipping costs are non-refundable, and customers are responsible for all return shipping expenses.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Unused and in the same condition as received
- In the original packaging
You will need to provide a receipt or proof of purchase to complete the return.
Partial Store Credits
Store credits may be issued partially under the following conditions:
- The item is not in its original condition
- The item is damaged or missing parts not due to our error
Refunds
Once we receive and inspect the returned items, the process will take 3-6 business days. You will receive a store credit for the item’s purchase amount minus shipping charges. Store credits will be sent to the email address used at checkout. Please note that all store credits will expire after one year.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale items (if applicable)
Exchanges
We only replace items if they are defective or damaged. For exchanges, please email us at orders@wonpa.store and send your item to:
71-75 Shelton Street Covent Garden London, WC2H 9JQ
United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.
If the item was not marked as a gift or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.
Shipping
To return your product, please mail it to:
WONPA
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Please include your order number in the package.
You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Denials and Donations
Any returns denied or received after 30 days will be donated to charity.
Tracking and Delivery
If you are returning items valued over $75, we recommend using a shipping service that provides tracking. The time it takes for your exchanged product to reach you may vary based on your location.