Delivery

All orders will be dispatched within 1 – 2 working days from the payment verification date, unless stated otherwise.

INTERNATIONAL STANDARD SHIPPING: All parcels will be sent via Singpost or DHL eCommerce. Once your parcel has been sent, you will receive a shipping confirmation email containing the shipping carrier company and tracking number so that you can track the status of your parcel.

Delivery takes 7 – 18 working days depending on the customs clearance duration of the country destination. Delivery to Brazil, Italy, Ukraine, China and could take up to 2 months due to exceptionally long customs clearance. Delivery not available to Russia and Europe.

INTERNATIONAL EXPRESS SHIPPING: All parcels will be sent via FedEx or DHL Express. Express Shipping option is only available to selected countries. This option will be automatically be reflected at checkout if the selected country is eligible for express shipping. Price excludes additional charges for remote areas. You may be notified to pay additional charges if your shipping address falls under the remote areas marked by the courier company.

Return

wonpa will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

Help

Give us a shout if you have any other questions and/or concerns.
Email: info@wonpa.store

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